Updated: August 2026
SkyNeo Skills is a digital educational product. Access to the lessons, the AI mentor and the materials opens immediately after successful payment and stays with you for good. Below is how we handle payment-related requests.
A one-time payment opens unlimited, permanent access to every lesson, to updates and to the built-in AI tools. This is a digital product: it is delivered instantly and cannot be returned to the seller the way a physical item can.
Before paying you separately confirm two points: that you want access immediately, and that you understand immediate access means losing the right to cancel the purchase. Payment is only possible after both confirmations.
Once access is opened, no refund is issued. This also covers the case where the course has been partly or fully completed: the material has been delivered and remains yours, so “finish it and get the money back” is not possible. Completing the course in a few days is a normal scenario, but it is not grounds for a refund.
Before payment you have access to the full curriculum with every lesson described, the list of tools, the pricing and a free demo of the AI mentor. We recommend going through them — it rules out buying blind.
We refund in three cases: a double charge for the same order; payment went through but access did not open and support could not fix it; the payment was made without the cardholder’s consent. Requests on these grounds are accepted within 14 days of payment.
Write to support from the website or by email, stating your account email, the payment date and the problem. We reply within 3 business days; if a refund is approved, the money goes back through the same method used for payment.
Card payments are processed by Paddle acting as Merchant of Record: it issues the receipt and handles taxes. A refund request can be sent either to us or to Paddle — Paddle’s terms apply to such transactions alongside this policy.
If something went wrong, write to us first. Disputing a payment with your bank without contacting us leads to the account being blocked and takes far longer, whereas going direct usually closes the question in a day.
This policy does not limit rights granted to you by the law of your country that cannot be waived by agreement.
Any question about payment or access — write to support. We reply quickly and resolve most situations the same day.